Refund and Returns Policy

Last Updated: 01-Jan-2024

1. Refund Policy

1.1 Eligibility for Refunds

  • We offer a 2-day return policy from the date of delivery.
  • To be eligible for a refund, the product must be unused, undamaged, and in its original packaging.

1.2 Refund Process

  1. Contact our customer support team at support@gumtreetraps.com within the eligible return period.
  2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  3. Our team will review your request and provide instructions on how to proceed.
  4. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

1.3 Refund Timeframe

  • Refunds are processed within 2 days of receiving the returned item.
  • The time taken for the refund to reflect in your account may vary based on your payment method and financial institution.

1.4 Non-Refundable Items

  • Certain items are non-refundable. The same will be mentioned in description of the product.

2. Returns Policy

2.1 Return Process

  1. Follow the steps outlined in the Refund Process (Section 1.2).
  2. Ship the item(s) to the address provided by our customer support team.

2.2 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

2.3 Damaged or Defective Items

  • In the case of a damaged or defective item, contact our customer support team immediately with photographic evidence.
  • We will provide instructions for returning the item and may offer a replacement or refund.

2.4 Incorrect Items

  • If you receive an incorrect item, please contact us within 2 days of delivery.
  • We will arrange for the correct item to be sent to you, or offer a refund if the correct item is unavailable.

3. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us at contact@gumtreetraps.com.

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