Refund and Returns Policy
Last Updated: 01-Jan-2024
1. Refund Policy
1.1 Eligibility for Refunds
- We offer a 2-day return policy from the date of delivery.
- To be eligible for a refund, the product must be unused, undamaged, and in its original packaging.
1.2 Refund Process
- Contact our customer support team at support@gumtreetraps.com within the eligible return period.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Our team will review your request and provide instructions on how to proceed.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
1.3 Refund Timeframe
- Refunds are processed within 2 days of receiving the returned item.
- The time taken for the refund to reflect in your account may vary based on your payment method and financial institution.
1.4 Non-Refundable Items
- Certain items are non-refundable. The same will be mentioned in description of the product.
2. Returns Policy
2.1 Return Process
- Follow the steps outlined in the Refund Process (Section 1.2).
- Ship the item(s) to the address provided by our customer support team.
2.2 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
2.3 Damaged or Defective Items
- In the case of a damaged or defective item, contact our customer support team immediately with photographic evidence.
- We will provide instructions for returning the item and may offer a replacement or refund.
2.4 Incorrect Items
- If you receive an incorrect item, please contact us within 2 days of delivery.
- We will arrange for the correct item to be sent to you, or offer a refund if the correct item is unavailable.
3. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at contact@gumtreetraps.com.
